KHALIL IBRAHIM MOHAMMED AL BAHLANI
Operation, Logistics, e-commerce
Profile summary
Highly motivated and results-oriented professional with +20 years of solid experience in business operations, logistics, aviation, and e-commerce. Demonstrated ability to develop and motivate staff to maximize productivity and control costs through the effective use of resources. Highly accomplished and versatile professional seeking a new and challenging position that will make the best use of my existing skills and experience while enabling further personal and professional development. Utilize and apply the knowledge, experience, and skills I've acquired over the years for further company advancement.
Key skills
Professional experience
Managed tenant relations by addressing inquiries regarding stock taking, visual merchandising, material delivery, store maintenance, and minor renovations, ensuring smooth operational flow. Secured approvals and communicated work permissions to security control. Collaborated with cross-functional SMBU departments (e.g., maintenance, security, fire & safety) to resolve operational issues, including mall defects and maintenance concerns, identified through daily inspections by Senior/Manager Operations. Contributed to cost optimization by assisting the Senior/Manager Operations in managing operating expenses, ensuring adherence to the assigned center's budget. Oversaw the timely execution of all Capex and planned maintenance programs for the assigned center, upholding high operational standards. Spearheaded the tendering process for redevelopment projects assigned to the operations team, resulting in efficient project execution. Proactively communicated redevelopment-related access requirements, shutdowns, and temporary closures to tenants, minimizing disruptions and fostering positive tenant relations. Negotiated and secured tenant approval for off-mall hours/night access, enabling Engineering Department's maintenance activities, and meticulously maintained tenant records including fit-out details, project costs, and LODs. Orchestrated the preparation of yearly contracts managed by Operations, securing legal and finance ratification for execution, and diligently followed up on invoice payments and refunds with the Finance Department. Compiled feedback from Shopping Malls Business Unit operating departments to produce monthly Operation Input for the Asset Management Report, providing crucial data for strategic decision-making. Facilitated Operations Audits by providing comprehensive documentation and information, ensuring prompt implementation of audit findings within established timelines. Managed financial transactions by collecting CAR forms and fit-out insurance payments from tenants, forwarding them to the Shopping Malls Business Unit Finance Department. Conducted comparative cost analysis for minor works within the center, preparing PARs for approval and ensuring cost-effectiveness. Developed and maintained an up-to-date fact sheet for the assigned center, disseminating key information to team members to facilitate informed decision-making and proactive action. Provided comprehensive data and reports on center operations to the Senior/Manager Operations, supporting issue resolution, informed decision-making, and strategic planning. Maintained unwavering compliance with Majid Al Futtaim Properties Shopping Malls Business Units Code of Conduct, Departmental policies, and HR Policies and Procedures. Promoted and embodied Majid Al Futtaim Properties values within the Shopping Malls Business Unit, fostering a culture of integrity and excellence.
Spearheaded the development and implementation of policies that fostered a positive company culture and aligned with the organization's vision. Oversaw company operations and provided strategic leadership to executive teams, driving operational excellence across the organization. Developed and executed comprehensive business strategies, plans, and procedures that resulted in [Quantifiable result - e.g., a 15% increase in revenue within one year]. Established and monitored key performance indicators (KPIs) to track progress towards performance and growth goals, leveraging data analysis to inform strategic decision-making. Led and motivated employees to achieve peak performance and dedication, resulting in [Quantifiable result - e.g., a 10% improvement in employee satisfaction scores]. Evaluated operational performance by analyzing data and metrics, identifying areas for improvement and implementing corrective actions. Participated in strategic expansion activities, including investments, acquisitions, and corporate alliances, contributing to [Specific achievement - e.g., successful acquisition of a key competitor]. Developed and managed the department's budget, ensuring fiscal responsibility and alignment with organizational objectives. Defined and communicated the strategic direction for the organization's operations division, ensuring alignment with overall company goals. Directly managed and optimized the performance of the logistics, operations, call center, customer experience, and quality assurance departments. Collaborated with executive leadership to develop and achieve company goals, providing expert guidance on operations projects and systems, and contributing to [Quantifiable achievement - e.g., successful implementation of a new CRM system leading to a 20% improvement in customer retention]. Partnered with cross-functional teams to execute organizational goals and objectives. Identified, recommended, and implemented innovative processes, technologies, and systems to streamline operations and improve resource utilization, resulting in [Quantifiable improvement - e.g., a 12% reduction in operational costs]. Ensured alignment of departmental decisions and project plans with the organization's business plan and vision. Established and enforced operations-related policies, practices, standards, and security measures to ensure consistent support and execution. Reviewed and approved cost control reports, cost estimates, and staffing requirements for projects, maintaining budgetary control. Presented regular performance reports and metrics to executive leadership, providing insights and recommendations for improvement. Stayed abreast of emerging technologies and trends in operations management, proactively identifying opportunities for innovation. Identified training needs and ensured the development and delivery of effective training programs to enhance employee skills and performance.
Managed daily logistics operations, optimizing the full order cycle and coordinating with external suppliers to ensure efficient delivery processes. Led communication with external suppliers, meticulously reviewing invoices and resolving discrepancies. Supervised and coached city/hub managers, fostering a high-performance environment. Oversaw restaurant setup, ensuring adherence to brand standards and operational efficiency. Developed and implemented safety and compliance processes, policies, and tools. Collaborated in the coordination and execution of marketing campaigns across all brand entities, enhancing brand visibility. Coordinated with regional teams on zone setup and special projects, contributing to strategic expansion. Championed rider experience and satisfaction, directly impacting rider satisfaction scores. Managed groceries and pickers' performance, implementing strategies to improve efficiency. Exercised cost-consciousness, demonstrating P&L ownership through efficient resource allocation. Drove customer Net Promoter Score (NPS) improvements through customer-centric initiatives. Explored and implemented alternative delivery methods (bicycle, e-scooter, drone) to support diverse business lines, including dark stores, cloud kitchens, and food delivery. Represented Talabat in communications and meetings with key restaurant partners, fostering strong relationships. Planned, modeled, and executed new business lines and products, contributing to a dynamic startup environment. Oversaw demand planning for marketing activities, optimizing resource allocation. Implemented marketing activities through the Talabat fleet, maximizing brand exposure. Prioritized rider well-being, focusing on improving driver conditions and contributing to enhanced Rider NPS.
• Managing Push-Back Operators, ground support unit and Aircraft • Appearance in Overall Ramp Operations. • Maintain regular communication with pushback and aircraft appearance team to ensure the services are as per the SLA's. • Ensure that senior personnel to be coordinate with SFS / TRC as services delivered as per the Company procedure. • Maintain incident records and services record weekly, monthly and submit to the Higher Management. • Update the section of current company policy by reading Memo, circulars, and manual updates. • Conduct special trainings for staff to enhance the services quality and to improve the staff skills. • Conduct and/or attend hearing of erring staff/s and recommend disciplinary action. Maintain incident records and submit reports to concerned Line Manager. • Motivate and encourage senior personnel to suggest and generate service improvement feedbacks (SIF). • Liaise and establish good customer and public relations to gain support and enhance the company image. • Monitor all staffing levels and ensure to maintain high standards of Safety of staff and equipment at all times in line with DGSAS standards and guidelines set by the company. • Ensure the delivery of Aircraft Appearance and Pushback Services is sufficient to meet the customer experience.
• Oversee all RAMP activities in civil section under the RAMP services covering the Aircraft Appearance section. • Conduct daily inspection of area of responsibility and submit report to concerned Line Manager. • Monitor to ensure that all airlines grounded in Muscat airport are getting the standard customer experience required by the clients. Liaise with concerned department/ section and arrange discussions to resolve all customer service that they are paying for as per their agreement operational issues on time. • Monitor On-Time-Performance (OTP) of aircraft with regards to equipment, manpower stationed, catering and transportation to achieve timeliness and smooth departure process of all flights from Muscat Airport. • Conduct internal safety audits of area of operation including aircraft turnaround.
• I train pilots and crew about safety and emergency procedures. • I train three types of aircraft B737, Airbus 330-200- 300 and EMB Conduct of mandatory safety & emergency procedure training for pilots and cabin crew Members, in accordance with approved syllabus. • Provide classroom / practical for flight / cabin crew covering General use of safety equipment's Area of responsibilities, operating procedures & emergency drills.